Trekup India – Trek Cancellation Policy

Planning a trek brings immense excitement and joy. However, when plans get canceled, it can be disappointing. At Trekup India, we manage all ground operations in-house, which means trek cancellations from our end are extremely rare. Still, if a trek is canceled due to personal reasons, weather conditions, government regulations, or any other circumstances beyond our control, our cancellation policy will apply as outlined below.

We have designed a fair, transparent, and practical cancellation policy to ensure clarity and convenience for our trekkers.

Booking Tip

We recommend making your booking at least two months in advance to secure your spot and ensure smooth coordination.

How to Cancel

To cancel your trek, you must send a written request via email to cancel@trekupindia.com. Cancellation charges will be effective from the date we receive your written communication.

Cancellation & Refund Policy

Cancellation 21 days or more before trek start date

• 10% deduction of the invoice amount (towards GST and transaction charges)
• 90% of the amount will be refunded as a Trek Voucher valid for 1 year

Cancellation 15–20 days before trek start date

• 30% deduction of the invoice amount (includes GST, transaction fees, base accommodation, ration, etc.)
• 70% of the amount will be refunded as a Trek Voucher valid for 1 year

Cancellation 7–14 days before trek start date

• 50% deduction of the invoice amount (includes GST, transaction, accommodation, trek leaders, permits, equipment, etc.)
• 50% of the amount will be refunded as a Trek Voucher valid for 1 year

Cancellation 1–6 days before the trek start date

• 100% deduction of the invoice amount
• No refund or voucher will be provided as all arrangements have already been made and the trek is ready for for departure

Cash Refunds:

• No cash refund will be made if the trek is cancelled due to external factors beyond Trekup India’s control (e.g., weather, natural disasters, government restrictions, etc.).
• Cash refunds will be issued only in cases where Trekup India cancels the trek without justification or when the required group size is not achieved.

Force Majeure / Unforeseen Circumstances

In the event of a cancellation due to circumstances beyond our control (e.g., natural disasters, sudden government orders), we will assess the situation and provide the best possible alternative, including trek vouchers where applicable.

To offer flexibility and ease in case of cancellations, Trekup India provides a Trek Voucher with a validity of 12 months from the date of issue. Below are the details to help you understand the usage and terms of the Trek Voucher.

What is a Trek Voucher?

When a trek is canceled, it is processed strictly as per the company’s cancellation policy
(see: Cancellation Policy).

As per the applicable cancellation schedule, a cancellation fee is deducted, and the remaining balance is refunded in the form of a Trek Voucher. This voucher can be used for any trek, tour, or yatra operated by Trekup India, within 12 months from the date of issue.

How to Receive a Trek Voucher?

To cancel a trek, send an email to cancel@trekupindia.com.


Within 24 working hours, you will receive a confirmation email including your trek cancellation details and, if applicable, your Trek Voucher. The voucher email will contain the following:

• Booking ID
• Name of the Booking Person
• Number of Persons Booked
• Invoice Amount
• Advance Paid Amount
• Cancellation Fee
• Refunded Voucher Amount
• Trek Voucher Number
• Voucher Amount
• Voucher Issue Date
• Voucher Expiry Date

Terms & Conditions of Trek Voucher

• Once issued, the Trek Voucher cannot be reissued, altered, or revalidated.
• The voucher is valid for 12 months from the date of issue.

• The voucher amount can be used for any trek, tour, or yatra with Trekup India Adventures Pvt. Ltd.
• The voucher can only be redeemed for the number of persons it was originally issued for.
• The voucher can be used to settle the remaining balance of a new booking, but cannot be used to create a new booking on its own.
• If you are unable to join the trip, the voucher can be gifted to a family member.
• The voucher cannot be extended beyond its expiry date under any circumstances.
• Once the voucher is redeemed, the amount is non-refundable, even if the new trip is later canceled.
• To redeem your voucher, you must email us 15–20 days before your preferred trek date at nanda@trekupindia.com.